Privacy Policy
Last Updated: 01 November 2024
At TeleHealthSA, your privacy is our priority. We are committed to safeguarding your personal information and ensuring it is handled with the utmost care and confidentiality. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform. By accessing our services, you agree to the practices outlined in this policy.
Information We Collect
We collect information to provide and enhance our services, which includes:
- Personal Information: This includes your name, email address, phone number, and medical history, which you provide when registering or using our services.
- Health Information: Details related to your health, including consultations, prescriptions, and therapy sessions.
- Usage Data: Information about your interactions with our platform, such as IP addresses, browser types, and the pages you visit.
- Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience and gather data on your platform usage.
How We Use Your Information
Your information is used to:
- Provide Services: Facilitate telemedicine consultations, manage e-prescriptions, and support virtual consultations according to your medical needs.
- Improve Our Platform: Analyze usage data to enhance service quality and user experience.
- Communicate with You: Send updates, notifications, and promotional information related to our services.
- Ensure Security: Monitor and protect our platform from security threats and fraudulent activities.
- Compliance: Fulfill legal and regulatory obligations and respond to lawful requests.
How We Share Your Information
We do not sell or rent your personal information. Your information may be shared with:
- Healthcare Professionals: To provide you with medical consultations and services.
- Service Providers: Third parties that assist in operating our platform and delivering services (e.g., payment processors, hosting providers).
- Legal Authorities: When required by law or to protect our rights and the safety of others.
Your Privacy Choices
You have control over your information and can:
- Access and Update: Review and modify your personal information through your account settings.
- Opt-Out: Unsubscribe from promotional communications by following the instructions in the messages.
- Manage Cookies: Adjust your cookie preferences through your browser settings. Note that disabling cookies may impact your user experience.
Data Security
We implement reasonable security measures to protect your data from unauthorized access, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Data Retention
We retain your personal information as long as necessary to provide our services and comply with legal requirements. If you close your account or request data deletion, we will take reasonable steps to delete your information, subject to legal and operational obligations.
Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect or solicit personal information from children under the age of 18. If we become aware of collecting information from a child, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email Support: support@telehealth-sa.co.za
- Phone Support: +27 71 431 8982
Thank you for trusting TeleHealthSA with your healthcare needs. We are committed to protecting your privacy and delivering exceptional service.
