Telehealth is reshaping how South Africans access medical care. Instead of spending hours in waiting rooms or traveling to clinics, you can now consult with doctors and specialists online. With Telehealth-SA’s Find a Healthcare Professional tool, getting quality healthcare is just a few clicks away.
If you’ve never booked a virtual consultation before, it’s natural to feel uncertain. This guide will walk you through everything you need to know to prepare for your first telehealth appointment—so you can make the most of your time with your healthcare provider.
1. Test Your Technology
Think of your device as your “virtual clinic.” A poor connection or faulty sound can disrupt your consultation, so test everything in advance.
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Internet: A minimum speed of 2–3 Mbps is usually enough for video calls. Run a quick speed test if unsure.
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Device: Whether using a smartphone, tablet, or laptop, ensure it’s fully charged or plugged in.
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Audio & Video: Test your microphone and camera. Try a trial call with a family member beforehand.
💡 Pro Tip: Close other apps or browser tabs to avoid slowdowns during your consultation.
2. Choose a Quiet, Well-Lit, Private Space
Your doctor needs to hear and see you clearly—especially if you’re describing visible symptoms. Choose:
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A quiet room free from distractions.
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Good lighting, ideally natural light or a lamp facing you.
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A private space where you can discuss sensitive issues openly.
👉 Still deciding if telehealth is right for you? Read our guide: Telehealth vs In-Person Visits: When Each Is Best.
3. Prepare Your Medical Information
Having your health details ready makes your consultation smoother and more effective. Gather:
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A list of current medications with dosages.
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Any chronic conditions or past surgeries.
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Allergies to medicines or food.
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Notes on current symptoms: when they started, how often they occur, and what affects them.
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Copies of recent test results or referral letters if available.
💡 Pro Tip: Keep a health journal to track symptoms like blood pressure, glucose readings, or headaches. Share this with your doctor for better insights.
4. Write Down Your Questions
It’s easy to forget concerns once the call begins. Prepare a short list such as:
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What could be causing my symptoms?
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Do I need a prescription or further tests?
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What lifestyle changes might help my condition?
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When should I book a follow-up?
👉 Need help choosing the right doctor? Check out our blog: How to Choose the Right Healthcare Professional Online.
5. Be Honest and Open
Your doctor can only help based on what you share. Don’t hold back due to embarrassment—whether it’s about lifestyle, diet, or mental health. Full honesty ensures the best diagnosis and treatment.
✔️ Remember: Telehealth professionals follow the same confidentiality rules as in-person doctors. Your information stays private and secure.
6. Confirm Next Steps
Before your appointment ends, always confirm:
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Your treatment plan (including dosage instructions).
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Whether you need tests or an in-person follow-up.
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When to book your next consultation.
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How to contact your provider if symptoms worsen.
💡 Pro Tip: Ask for your prescription or notes to be emailed or uploaded for your records.
7. Make Telehealth Part of Your Ongoing Care
Telehealth isn’t just for emergencies—it can be part of your long-term health plan. With Telehealth-SA, you can:
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Book follow-ups with your GP.
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Access mental health support through online counseling.
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Consult specialists like dietitians, dermatologists, or physiotherapists.
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Manage chronic conditions (diabetes, hypertension, asthma, etc.) with regular check-ins.
👉 Want to learn more? Read: Tips for Managing Chronic Conditions Between Visits.
Extra Tips for a Smooth Telehealth Experience
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Have a backup plan: keep your provider’s phone number in case video fails.
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Bring a pen and notebook for notes on treatment or lifestyle advice.
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Ensure your camera setup can capture visible symptoms if needed.
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Involve a caregiver for children, elderly patients, or those needing assistance.
Frequently Asked Questions (FAQs) About Telehealth in South Africa
1. Is telehealth covered by medical aid in South Africa?
Yes. Most major medical aid providers cover telehealth consultations. Confirm with your scheme for details.
2. Can prescriptions be issued online?
Yes. Licensed doctors on Telehealth-SA can issue electronic prescriptions sent directly to your pharmacy.
3. What conditions can be treated via telehealth?
Ideal for general consultations, mental health support, chronic condition management, lifestyle advice, and follow-ups. (Emergencies still require in-person care.)
4. Is telehealth secure?
Absolutely. Providers use encrypted platforms and comply with South African healthcare privacy laws.
5. Can children or elderly patients use telehealth?
Yes. Caregivers or parents can assist, making telehealth safe and accessible for all ages.
6. Do I need special equipment?
No. A smartphone, tablet, or computer with internet, camera, and microphone is all you need.
Final Thoughts
Your first telehealth appointment doesn’t have to feel overwhelming. With the right preparation, you can enjoy a convenient, secure, and effective healthcare experience—all from home.
👉 Ready to get started? Find a healthcare professional on Telehealth-SA today and book your first online consultation with confidence.
📍 Visit: www.telehealth-sa.co.za
📧 Email: support@telehealth-sa.co.za
📱 Call or WhatsApp: +27 71 431 8982
