POPIA Compliance Policy
Last Updated: 01 November 2024
At TeleHealthSA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This POPIA Compliance Policy outlines how we collect, use, and protect your personal information.
Scope and Purpose
This policy applies to all personal information collected, processed, and stored by TeleHealthSA in relation to our services. The purpose of this policy is to inform you about how we handle your personal information and your rights under POPIA.
Information We Collect
We collect personal information directly from you when you use our platform, including:
- Personal Identification Information: Name, contact details (email address, phone number), and identity number.
- Health Information: Details relevant to your medical consultation, including health history and current symptoms.
- Payment Information: Billing address, payment method details, and other related information for processing payments.
- Usage Data: Information about how you interact with our website, including cookies and analytics data.
How We Use Your Information
Your personal information is used for the following purposes:
- To provide and manage telemedicine consultations and other health-related services.
- To process payments and manage your account.
- To communicate with you about your appointments, services, and updates.
- To comply with legal and regulatory requirements.
- To improve our services through research and analytics.
Consent
By using our services, you consent to the collection, use, and processing of your personal information as described in this policy. You have the right to withdraw your consent at any time by contacting us, but please note that this may affect your ability to use certain services.
Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or damage. This includes encryption, secure servers, and access control protocols to safeguard your data.
Sharing of Personal Information
TeleHealthSA will not share your personal information with third parties unless it is necessary for the provision of our services or required by law. When sharing is necessary, we ensure that third parties adhere to similar levels of data protection.
Retention of Information
We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this policy, or as required by law. Once your information is no longer needed, it will be securely deleted or anonymized.
Your Rights Under POPIA
You have the following rights regarding your personal information:
- Access: You can request access to your personal information held by TeleHealthSA.
- Correction: You can request corrections to any incorrect or incomplete information.
- Deletion: You have the right to request the deletion of your personal information, subject to legal and contractual obligations.
- Objection: You can object to the processing of your personal information in certain circumstances.
Cookies
Our website uses cookies to enhance your user experience. For more information, please refer to our Cookie Policy.
Changes to This Policy
TeleHealthSA reserves the right to update or modify this POPIA Compliance Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions, concerns, or requests regarding this POPIA Compliance Policy or your personal information, please contact us:
- Email Support: support@telehealth-sa.co.za
- Phone Support: +27 71 431 8982
For more information about your rights under POPIA, please visit TeleHealthSA for additional resources and support.
