Frequently Asked Questions(FAQs)
General Questions About TeleHealthSA
TeleHealthSA is an online healthcare platform that connects patients with licensed healthcare professionals for virtual consultations. You can book an appointment, have a video or chat consultation, and receive prescriptions or medical reports online.
You can book a consultation through our website by going to the [kivicareBookAppointmentButton] page, selecting a service, choosing a healthcare professional, and scheduling an available time slot.
Yes, you can book a consultation while abroad for medical advice and prescriptions.
You need a smartphone, tablet, or computer with a stable internet connection. Most consultations use video calls, but some services also offer chat-based consultations.
Yes, we provide digital travel health certificates if required.
The cost varies based on the service and healthcare professional. Pricing details are available when booking an appointment.
You can book multiple sessions in advance or set up a subscription plan if available.
If you face any technical issues, try reconnecting. If the problem persists, contact our support team for assistance.
You can cancel or reschedule through your account on our platform. Please note that cancellation policies may vary by provider.
We accept credit/debit cards, EFT payments, and other digital payment methods as displayed during booking.
Online Doctor’s Consultations
Yes, our doctors can help you plan medication schedules and provide travel health tips.
You can book multiple sessions in advance or set up a subscription plan if available.
A pharmacist will review your medications and advise on possible interactions.
Common prescriptions include malaria prevention, motion sickness medication, and traveler’s diarrhea treatment.
Your therapist will monitor progress through assessments and goal setting.
Sessions typically last 30-60 minutes.
Yes, we provide digital travel health certificates if required.
We offer support for anxiety, depression, stress management, and more.
You can schedule follow-up consultations with the same doctor if needed.
All sessions are encrypted and private, with no recordings kept.
Specialized Medical Consultations
We offer specialists in dermatology, cardiology, endocrinology, gynecology, and more.
Yes, we have specialists trained to work with children and teenagers.
You can upload medical documents securely through our platform before your consultation.
A travel health professional will assess your travel destination and recommend necessary vaccinations.
Common prescriptions include malaria prevention, motion sickness medication, and traveler’s diarrhea treatment.
Online Travel Health Consultations
A travel health professional will assess your travel destination and recommend necessary vaccinations.
Yes, we provide digital travel health certificates if required.
Yes, you can book a consultation while abroad for medical advice and prescriptions.
Common prescriptions include malaria prevention, motion sickness medication, and traveler’s diarrhea treatment.
Yes, our doctors can help you plan medication schedules and provide travel health tips.
Online Nutrition Consultations
These sessions help improve overall well-being through guidance on fitness, stress management, and healthy habits.
Virtual therapy is highly effective and convenient for many speech conditions.
A travel health professional will assess your travel destination and recommend necessary vaccinations.
A pharmacist will review your medications and advise on possible interactions.
Yes, professionals provide techniques such as mindfulness, breathing exercises, and relaxation strategies.
Online Occupational Therapy
Conditions include mobility challenges, stroke recovery, and workplace ergonomics.
Your therapist will assess your condition, demonstrate exercises, and guide you through movements via video calls.
It’s an online session where a licensed pharmacist provides medication guidance, dosage instructions, and prescription support.
Yes, our doctors can help you plan medication schedules and provide travel health tips.
Your therapist will monitor progress through assessments and goal setting.
Virtual Speech Support
It helps with injuries, post-surgery recovery, chronic pain, mobility issues, and neurological conditions like stroke recovery.
Conditions include stuttering, pronunciation difficulties, and language delays.
Sessions typically last 30-60 minutes.
Yes, you can receive recommendations for workouts, posture corrections, and fitness routines.
Online Physical Therapy
Yes, professionals provide techniques such as mindfulness, breathing exercises, and relaxation strategies.
It helps with injuries, post-surgery recovery, chronic pain, mobility issues, and neurological conditions like stroke recovery.
Your therapist will assess your condition, demonstrate exercises, and guide you through movements via video calls.
A pharmacist will review your medications and advise on possible interactions.
These sessions help improve overall well-being through guidance on fitness, stress management, and healthy habits.
Lifestyle and Wellness Consultations
These sessions help improve overall well-being through guidance on fitness, stress management, and healthy habits.
Yes, we provide digital travel health certificates if required.
Yes, professionals provide techniques such as mindfulness, breathing exercises, and relaxation strategies.
Yes, you can receive recommendations for workouts, posture corrections, and fitness routines.
Yes, our doctors can help you plan medication schedules and provide travel health tips.
Virtual Pharmacy Consultations
It’s an online session where a licensed pharmacist provides medication guidance, dosage instructions, and prescription support.
Common prescriptions include malaria prevention, motion sickness medication, and traveler’s diarrhea treatment.
A travel health professional will assess your travel destination and recommend necessary vaccinations.
A pharmacist will review your medications and advise on possible interactions.
Yes, you can book a consultation while abroad for medical advice and prescriptions.