Frequently Asked Questions(FAQs)

 

General Questions About TeleHealthSA

What is TeleHealthSA, and how does it work?

TeleHealthSA is an online healthcare platform that connects patients with licensed healthcare professionals for virtual consultations. You can book an appointment, have a video or chat consultation, and receive prescriptions or medical reports online.

How do I book an online consultation?

You can book a consultation through our website by going to the [kivicareBookAppointmentButton] page, selecting a service, choosing a healthcare professional, and scheduling an available time slot.

Can an online doctor help if I get sick while traveling?

Yes, you can book a consultation while abroad for medical advice and prescriptions.

What technology do I need for an online consultation?

You need a smartphone, tablet, or computer with a stable internet connection. Most consultations use video calls, but some services also offer chat-based consultations.

Can I get a travel health certificate online?

Yes, we provide digital travel health certificates if required.

How much do online consultations cost?

The cost varies based on the service and healthcare professional. Pricing details are available when booking an appointment.

How do I schedule recurring therapy sessions?

You can book multiple sessions in advance or set up a subscription plan if available.

What if I experience technical issues during my consultation?

If you face any technical issues, try reconnecting. If the problem persists, contact our support team for assistance.

How do I cancel or reschedule my appointment?

You can cancel or reschedule through your account on our platform. Please note that cancellation policies may vary by provider.

What payment methods are accepted?

We accept credit/debit cards, EFT payments, and other digital payment methods as displayed during booking.

Online Doctor’s Consultations

Can I get advice on managing chronic conditions while traveling?

Yes, our doctors can help you plan medication schedules and provide travel health tips.

How do I schedule recurring therapy sessions?

You can book multiple sessions in advance or set up a subscription plan if available.

How do I know if my medications are safe to take together?

A pharmacist will review your medications and advise on possible interactions.

What travel-related medications can be prescribed online?

Common prescriptions include malaria prevention, motion sickness medication, and traveler’s diarrhea treatment.

How do I track progress in online occupational therapy?

Your therapist will monitor progress through assessments and goal setting.

How long does a typical speech therapy session last?

Sessions typically last 30-60 minutes.

Can I get a travel health certificate online?

Yes, we provide digital travel health certificates if required.

What mental health conditions can be treated online?

We offer support for anxiety, depression, stress management, and more.

How do follow-up appointments work?

You can schedule follow-up consultations with the same doctor if needed.

How do I ensure my therapy sessions remain confidential?

All sessions are encrypted and private, with no recordings kept.

Specialized Medical Consultations

What types of specialists are available for online consultations?

We offer specialists in dermatology, cardiology, endocrinology, gynecology, and more.

Is online therapy suitable for children and teens?

Yes, we have specialists trained to work with children and teenagers.

How do I upload medical records for a specialist consultation?

You can upload medical documents securely through our platform before your consultation.

What vaccinations do I need for my upcoming trip?

A travel health professional will assess your travel destination and recommend necessary vaccinations.

What travel-related medications can be prescribed online?

Common prescriptions include malaria prevention, motion sickness medication, and traveler’s diarrhea treatment.

Online Travel Health Consultations

What vaccinations do I need for my upcoming trip?

A travel health professional will assess your travel destination and recommend necessary vaccinations.

Can I get a travel health certificate online?

Yes, we provide digital travel health certificates if required.

Can an online doctor help if I get sick while traveling?

Yes, you can book a consultation while abroad for medical advice and prescriptions.

What travel-related medications can be prescribed online?

Common prescriptions include malaria prevention, motion sickness medication, and traveler’s diarrhea treatment.

Can I get advice on managing chronic conditions while traveling?

Yes, our doctors can help you plan medication schedules and provide travel health tips.

Online Nutrition Consultations

What is a lifestyle and wellness consultation?

These sessions help improve overall well-being through guidance on fitness, stress management, and healthy habits.

How does virtual speech therapy compare to in-person therapy?

Virtual therapy is highly effective and convenient for many speech conditions.

What vaccinations do I need for my upcoming trip?

A travel health professional will assess your travel destination and recommend necessary vaccinations.

How do I know if my medications are safe to take together?

A pharmacist will review your medications and advise on possible interactions.

Can I receive stress management techniques?

Yes, professionals provide techniques such as mindfulness, breathing exercises, and relaxation strategies.

Online Occupational Therapy

What conditions can an online occupational therapist help with?

Conditions include mobility challenges, stroke recovery, and workplace ergonomics.

How do virtual physical therapy sessions work?

Your therapist will assess your condition, demonstrate exercises, and guide you through movements via video calls.

What is a virtual pharmacy consultation?

It’s an online session where a licensed pharmacist provides medication guidance, dosage instructions, and prescription support.

Can I get advice on managing chronic conditions while traveling?

Yes, our doctors can help you plan medication schedules and provide travel health tips.

How do I track progress in online occupational therapy?

Your therapist will monitor progress through assessments and goal setting.

Virtual Speech Support

What conditions can online physical therapy help with?

It helps with injuries, post-surgery recovery, chronic pain, mobility issues, and neurological conditions like stroke recovery.

What speech disorders can be treated online?

Conditions include stuttering, pronunciation difficulties, and language delays.

How long does a typical speech therapy session last?

Sessions typically last 30-60 minutes.

Do wellness consultations include fitness coaching?

Yes, you can receive recommendations for workouts, posture corrections, and fitness routines.

Online Physical Therapy

Can I receive stress management techniques?

Yes, professionals provide techniques such as mindfulness, breathing exercises, and relaxation strategies.

What conditions can online physical therapy help with?

It helps with injuries, post-surgery recovery, chronic pain, mobility issues, and neurological conditions like stroke recovery.

How do virtual physical therapy sessions work?

Your therapist will assess your condition, demonstrate exercises, and guide you through movements via video calls.

How do I know if my medications are safe to take together?

A pharmacist will review your medications and advise on possible interactions.

What is a lifestyle and wellness consultation?

These sessions help improve overall well-being through guidance on fitness, stress management, and healthy habits.

Lifestyle and Wellness Consultations

What is a lifestyle and wellness consultation?

These sessions help improve overall well-being through guidance on fitness, stress management, and healthy habits.

Can I get a travel health certificate online?

Yes, we provide digital travel health certificates if required.

Can I receive stress management techniques?

Yes, professionals provide techniques such as mindfulness, breathing exercises, and relaxation strategies.

Do wellness consultations include fitness coaching?

Yes, you can receive recommendations for workouts, posture corrections, and fitness routines.

Can I get advice on managing chronic conditions while traveling?

Yes, our doctors can help you plan medication schedules and provide travel health tips.

Virtual Pharmacy Consultations

What is a virtual pharmacy consultation?

It’s an online session where a licensed pharmacist provides medication guidance, dosage instructions, and prescription support.

What travel-related medications can be prescribed online?

Common prescriptions include malaria prevention, motion sickness medication, and traveler’s diarrhea treatment.

What vaccinations do I need for my upcoming trip?

A travel health professional will assess your travel destination and recommend necessary vaccinations.

How do I know if my medications are safe to take together?

A pharmacist will review your medications and advise on possible interactions.

Can an online doctor help if I get sick while traveling?

Yes, you can book a consultation while abroad for medical advice and prescriptions.

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