TeleHealthSA Disclaimer

 

Last Updated: 01 November 2024

Welcome to TeleHealthSA. We are dedicated to providing you with accessible and convenient healthcare solutions. This Disclaimer outlines important information regarding our services. By using our platform, you agree to the terms set forth below.

General Information

TeleHealthSA offers a range of services including telemedicine consultations, e-prescription management, and virtual health assistance designed to enhance your healthcare experience. While we strive to provide a comprehensive platform, our services are meant to supplement, not replace, professional medical advice, diagnosis, or treatment.

Medical Information

Our platform provides a variety of informational resources including articles, videos, and other educational materials. These are intended to support your understanding of health topics and are not a substitute for professional medical advice. Always consult with a qualified healthcare provider for guidance regarding any medical condition or treatment.

Telemedicine Consultations

Our telemedicine consultations connect you with healthcare professionals via secure video calls. This service is designed to offer convenience and accessibility. However, not all medical conditions can be fully addressed through telemedicine. In some cases, an in-person examination may be necessary. While we strive for excellence, TeleHealthSA cannot guarantee specific outcomes from these consultations and disclaims liability for decisions made based on telemedicine interactions.

E-Prescription System

Our e-prescription system simplifies the management of your prescriptions. It is your responsibility to ensure that prescriptions are accurate and to follow your healthcare provider’s instructions. TeleHealthSA is not responsible for any issues related to prescription errors or misunderstandings. We encourage you to review all prescriptions carefully and communicate directly with your healthcare provider as needed.

Virtual Health Assistant

The virtual health assistant (chatbot) provides general information and helps with basic queries. While it offers valuable assistance, it does not replace professional medical consultation. The chatbot’s responses are based on available data and may not always be comprehensive or precise. For personalized medical advice, consult a qualified healthcare professional.

Virtual Therapy Rooms

Our virtual therapy rooms are designed for self-guided therapy sessions. They are intended to offer supportive tools and resources but do not replace professional therapeutic services. For comprehensive mental health support, we strongly recommend consulting licensed therapists or healthcare providers.

Limitation of Liability

To the fullest extent permitted by law, TeleHealthSA, its affiliates, employees, and agents are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services or reliance on any information provided. This includes, but is not limited to, damages for personal injury, medical conditions, or loss of data.

No Guarantees

At TeleHealthSA, we are committed to providing you with high-quality services and reliable information. However, to ensure transparency and set clear expectations, please note the following:

1. Commitment to Quality:
   • While we strive for the highest level of effectiveness, accuracy, and reliability in our services, we cannot guarantee that every aspect will always meet these standards. Our team works diligently to maintain and improve our services, but unforeseen issues may occasionally arise.
2. Platform Availability:
   • We aim to keep our platform accessible at all times. However, there may be occasional downtime due to technical maintenance or unexpected issues. We are dedicated to minimizing these interruptions and will work to resolve any issues as swiftly as possible.
3. Service Adjustments:
   • As part of our commitment to providing the best possible experience, we may periodically update or modify our services. This could include enhancements, new features, or changes to existing services. We will keep you informed about significant changes and work to ensure that any updates are beneficial to your experience.

We appreciate your understanding and are here to support you with any questions or concerns. Our goal is to ensure your satisfaction and provide the best possible healthcare experience.

Changes to This Disclaimer

We may update this Disclaimer periodically to reflect changes in our services or legal requirements. Any modifications will be effective immediately upon posting on our website. We encourage you to review this Disclaimer regularly to stay informed of any updates.

Contact Us

If you have any questions or concerns regarding this Disclaimer or our services, please do not hesitate to contact us:

• Email Support: support@telehealth-sa.co.za
• Phone Support: +27 71 431 8982

Thank you for choosing TeleHealthSA. We are dedicated to providing you with exceptional care and support.