Accessibility Statement

 

Last Updated: 01 November 2024

At TeleHealthSA, we are committed to ensuring that our platform is accessible to all users, including individuals with disabilities. Our goal is to provide a seamless and inclusive experience for everyone who uses our services.

Commitment to Accessibility

We strive to meet or exceed the accessibility standards outlined by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Our accessibility efforts are ongoing, and we continuously work to improve our platform’s usability for individuals with various disabilities.

Accessible Design and Features

**a. Website Navigation:

• Keyboard Accessibility: Our platform supports keyboard navigation for users who cannot use a mouse.
• Screen Reader Compatibility: We ensure that our website is compatible with screen readers to assist users with visual impairments.

**b. Content and Media:

• Text Alternatives: We provide text alternatives (alt text) for images and multimedia content to ensure that information is accessible to users with visual impairments.
• Captions and Transcripts: Videos and audio content include captions and transcripts for users with hearing impairments.

**c. Forms and Interactive Elements:

• Accessible Forms: All forms on our platform are designed to be accessible, with clear labels and instructions.
• Error Identification: We provide feedback and guidance for correcting errors in form submissions.

User Feedback and Assistance

We value your feedback and are committed to addressing any accessibility concerns you may have. If you encounter any barriers while using our platform or need assistance, please reach out to us:

• Email Support: support@telehealth-sa.co.za
• Phone Support: +27 71 431 8982

Third-Party Content

While we strive to ensure that all content on our platform is accessible, some third-party content or external links may not fully comply with accessibility standards. We are working to address these issues and appreciate your understanding.

Continuous Improvement

Accessibility is an ongoing process, and we are committed to regularly reviewing and enhancing our platform. We conduct periodic accessibility audits and user testing to identify and address any issues.

Contact Us

If you have suggestions for improving our accessibility or need specific assistance, please contact us at:

• Email Support: support@telehealth-sa.co.za
• Phone Support: +27 71 431 8982

Thank you for using TeleHealthSA. We are dedicated to providing an accessible and inclusive experience for all users.