An online doctor consultation is a virtual appointment with a licensed general practitioner conducted through secure video or telehealth systems. During the consultation, the doctor assesses your symptoms, provides medical advice, and determines appropriate treatment where necessary.

Where clinically appropriate and legally permitted, a doctor may issue a prescription following a proper assessment. Treatment decisions are made based on clinical findings and professional judgement.

If clinically justified following assessment, a doctor may issue a medical certificate or supporting documentation. All documentation reflects the outcome of the consultation and professional evaluation.

Online GP consultations can support assessment and management of common medical concerns, including infections, minor illnesses, chronic condition follow-ups, general health concerns, and medication reviews. Some conditions may require in-person evaluation where necessary.

Yes. Consultations are conducted through secure virtual systems designed to protect patient privacy and professional standards of care.

No. After submitting your consultation request, the appointment is coordinated based on clinician scope and availability to ensure appropriate allocation.

(Important — aligns with your system.)

To book an online doctor consultation, complete the request form on this page. Your request will be reviewed and scheduled based on availability and clinical scope.