Terms of Service
Last Updated: 01 November 2024
Welcome to TeleHealthSA! These Terms of Service govern your use of our platform and services. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
Acceptance of Terms
By accessing and using TeleHealthSA, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These terms may be updated from time to time, and your continued use of our services constitutes your acceptance of any changes.
Services Provided
TeleHealthSA offers the following services:
- Telemedicine Consultations: Remote consultations with healthcare professionals via secure video calls.
- E-Prescription System: Electronic management of prescriptions, including receiving and tracking medications.
- Virtual Health Assistant: An AI-powered chatbot that provides health-related information and assistance.
- Virtual Therapy Rooms: Self-guided therapy sessions designed to support mental health and well-being. These are not a replacement for professional therapeutic services but offer a space for self-directed support.
User Responsibilities
You agree to:
- Provide Accurate Information: Ensure that all information you provide is accurate, current, and complete.
- Use the Platform Responsibly: Not use our services for any illegal or unauthorized purposes. You must comply with all applicable laws and regulations.
- Maintain Security: Protect your account credentials and notify us immediately if you suspect any unauthorized use of your account.
Payment and Fees
- Consultation Fees: Payment for telemedicine consultations and other services must be made prior to the session. We accept various payment methods as detailed on our platform.
- Refunds: Please refer to our Refund and Cancellation Policy for information about refunds and cancellations.
Intellectual Property
All content and materials on TeleHealthSA, including but not limited to text, graphics, logos, and software, are the property of TeleHealthSA or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any content from our platform without our express written consent.
Limitation of Liability
To the fullest extent permitted by law, TeleHealthSA, its affiliates, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of our services. This includes, but is not limited to, damages for personal injury, medical conditions, or loss of data.
No Medical Advice
The information provided on TeleHealthSA is for general informational purposes only and does not constitute medical advice. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
Termination
We reserve the right to terminate or suspend your access to our services at our sole discretion, without prior notice, if you breach these Terms of Service or for any other reason deemed necessary by us.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
Changes to Terms
TeleHealthSA reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised terms.
Contact Us
If you have any questions or concerns about these Terms of Service, please contact us:
- Email Support: support@telehealth-sa.co.za
- Phone Support: +27 71 431 8982
Thank you for choosing TeleHealthSA. We are committed to providing you with exceptional healthcare services and support.
